NEWSFLASH: The Commonwealth Bank is considering installing tougher security screens in its branches… to protect its customers from rabid bank tellers making frenzied and uninvited attempts to “upsell” financial services.
Last week, the guy ahead of me in the queue at my local branch was browbeaten by a teller in full hearing of other customers, despite making it clear that he was just there to deposit a cheque: “I see you have a very large balance in your account. Would you like to speak to someone about investments? What about a term deposit? Speak with a financial planner? What about insurance? Business accounts?” No thanks, but where do I go to take out an intervention order?!
Memo Ralph Norris and Michael Cameron at CBA: As a sales technique, this has the same predicted success rate as spam email ads for Viagra. As a relationship-building technique, it's the equivalent of stalking.